Effective Date: 12 January 2026
Thank you for shopping with pepstore.shop. This Return Policy explains the terms and conditions governing returns of products purchased from our website. By placing an order, you agree to the conditions outlined below.
1. Eligibility
We accept returns of unopened and unused products within fifteen (15) days of the original purchase date. To be eligible for a return, the product must be unused, unopened, in its original packaging, and in the same condition as when it was delivered. We reserve the right to refuse any return that does not meet these criteria.
Due to quality control and operational handling standards, returned products are not restocked and result in a loss to our business. If a return is approved for reasons outside standard eligibility or if repeated returns create undue operational impact, we reserve the right to restrict future purchases at our discretion.
2. Return Process
To request a return, you must contact our customer support team at support@pepstore.shop and provide your order number along with the reason for the return. If your return request is approved, you will receive instructions regarding return authorization and shipping.
3. Refunds
Once we receive and inspect the returned product and confirm eligibility, refunds are typically processed within five to seven (5–7) business days. Refunds are issued to the original payment method used at checkout.
Shipping costs are non-refundable, and customers are responsible for all return shipping charges unless otherwise required by law.
4. Exchanges
We do not offer product exchanges. If you wish to obtain a different product, you must complete the return process for the original item and place a new order separately.
5. Exceptions and Non-Returnable Items
Certain products are not eligible for return under any circumstances, including but not limited to the following:
- Products that have been opened, used, or altered in any way.
- Products purchased during promotional events, clearance sales, or special pricing offers.
- Products damaged due to improper handling or storage after delivery.
6. Changes to This Return Policy
We reserve the right to update or modify this Return Policy at any time. Any changes will be effective immediately upon posting and will apply to all future purchases.
7. Contact Us
If you have any questions regarding this Return Policy or need assistance with a return request, please contact us at support@pepstore.shop.
Thank you for choosing pepstore.shop. We appreciate your business and are committed to maintaining consistent service and clear policies.